PRIVACY POLICY

Effective Date: 2025-11-28
Last Updated: 2026-04-11

Our Commitment to Your Privacy

310 Snow (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our services, visit our website (https://310snow.ca ), or communicate with us via phone, text message (SMS), email, or automated voice systems.

Information We Collect

When you request quotes, schedule services, or contact us, we may collect:

  • Contact Information: Name, phone number, email address, and mailing address.
  • Property Details: Location, service requirements, and preferences.
  • Payment Information: Billing details for completed services.
  • Communication Records: Records of phone calls, text messages (SMS), emails, and interactions with our automated voice systems.

When you visit our website, we may automatically collect:

  • Technical Data: IP address, browser type, pages visited, and time spent on the site.
  • Usage Data: Referring website information and interaction metrics.

How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide service quotes, schedule work, and coordinate property maintenance.
  • Communication: To communicate with you regarding your property services, send service updates, and provide seasonal reminders (with your consent).
  • Payment Processing: To process payments for services rendered.
  • Quality Assurance: To monitor weather conditions, improve our services, and enhance website functionality.
  • Legal Compliance: To comply with applicable legal obligations, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

SMS/Text Messaging and Automated Communications

We utilize text messaging (SMS) and automated communication platforms, including GoHighLevel and Twilio, to provide efficient service updates and communications.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

When you opt-in to receive text messages from us, you consent to receive communications regarding your service requests, appointment reminders, and account notifications. You can opt-out of these messages at any time by replying “STOP” to any text message you receive from us. For assistance, reply “HELP”.

Call Recording and AI Voice Agents

To ensure quality service and accurate record-keeping, we may use AI-powered voice agents (such as Retell AI) to handle incoming or outgoing calls.

  • Call Recording: Phone conversations with our staff or AI voice agents may be recorded for quality assurance, training, and compliance purposes.
  • Consent: By continuing a call after being notified of the recording, you consent to the recording of the conversation. If you do not wish to be recorded, please inform the representative or disconnect the call and contact us via email.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information strictly for operational purposes with:

  • Service Providers: Trusted third-party vendors who assist in our operations, such as payment processors, scheduling systems, and communication platforms (e.g., Twilio, GoHighLevel, Retell AI). These providers are bound by strict confidentiality agreements.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Insurance Providers: In the event of claims or liability assessments.

Data Security and Retention

We implement reasonable physical, technical, and administrative security measures to protect your information from unauthorized access, alteration, or disclosure. We retain personal information, including call recordings and communication logs, only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

Under applicable privacy laws, including PIPEDA, you have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your information, subject to legal retention requirements.
  • Opt-Out: Withdraw consent for marketing communications or SMS messaging at any time.

Cookies

Our website may use cookies to enhance user experience. You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: